PHA Insider Volume 1David Flynt Retirement and PHA Core Values
Team,
As we all appreciate, after 34 incredible years, David Flynt is retiring from PHA. This type of commitment to his career and our company is exemplary. His unwavering dedication, attention to detail, and disciplined approach have set a high standard for excellence. Among others, David truly embodies two of our core values, specifically:
Protect the “A-Team”: Every interaction with a customer should reinforce confidence and trust in PHA. We create a frictionless customer experience that delivers exceptional value, hospitality and warmth.
Be Both Strong Individually and as a Team: We offer both individual excellence while fostering teamwork.
If you’re like me, you can think of dozens of examples where David was a
trusted partner to our customers, as well as offering training, coaching and support to every teammate he has worked with.
As we celebrate David’s well-earned retirement, let’s commit to offering the same level of service he has established over the last 34 years.
And thank you all for each of your individual contributions toward building a company culture that is truly special.
Our Vision
To be the preferred destination for luxury products, empowering businesses to create something truly special, while showing how meaningful work can transform lives, foster fulfilling relationships, and enhance well-being.
Our Mission
We help local businesses thrive; Help keep families safe and healthy and enjoy a true quality home.
Our Core Values
1) Be Different:
We are innovators doing work that matters to our customer community, teammates and industry.
2) Work Supports Well-Being:
Meaningful work contributes to personal and professional fulfillment.
We can build something truly special.
3) Unified Leadership:
Maintain and protect a cohesive and aligned leadership team.
4) Ownership Mentality:
We see problems, we say and do something to solve them at the root. We fully represent our company as an owner. We are the voice of PHA. Every conversation and service should reflect our values, expertise, and standards. We ensure customers know everything we can offer them to be successful.
5) Protect the “A-Team”:
Every interaction with a customer should reinforce confidence and trust in PHA. We create a frictionless customer experience that delivers exceptional value, hospitality and warmth.
6) Prioritize Profitability:
Focus on sustainable success that supports growth and our financial health. We win and lose together. We use time and money wisely.
7) Respect Standard Operating Procedures:
We look for ways to improve processes, we document, we cross train and we do not circumvent.
8) Encourage and Support:
We support a culture of encouragement, with no tolerance for gossip, politics or negativity. We pass negatives up and positives all around.
9) Be Both Strong Individually and as a Team:
We offer both individual excellence while fostering teamwork.
10) Avoid Complacency:
We embrace growth and adaptability, avoiding stagnation or “nesting”.
We take initiative.
Thank you all for your dedication to upholding these values. Your commitment to these values makes PHA a truly special place, driving us toward our mission and vision.
